Privacy Policy
Who we are
Claire Burchell Hair & Makeup take our client’s privacy very seriously and only use the information we collect to assist us to provide high levels of service. We do not share or sell the information we collect
Company Details
Claire Burchell Hair & Makeup is a sole trader.
This privacy notice explains how Claire Burchell Hair & Makeup looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you
Our website address is: www.claireburchell.com
What personal data we collect and why we collect it
We collect information about you when you book an appointment for a service, visit the salon for a service or buy a product, whether contact is online, on paper, by email or over the phone.
When a client books an appointment for the first time with us we will request a mobile number, this will allow us to send you an SMS reminder for this appointment and any future bookings you have with us
The information you give us may include your name, address, email address, phone number & relevant history (which may suggest that a service or treatment should not go ahead or certain products should not be used eg allergies, pregnancy, skin conditions), payment and transaction information, and IP address.
For some of our services and for allergy testing we may ask questions relating to your medical history. We will ask you for your consent prior to storing such information. Examples of medical data may be allergies, illnesses, pregnancy or an injury that may impact our service
On subsequent visits to us, we will remind you of your appointments by SMS text the day before the appointment. This gives you the opportunity to change, add extra services or to cancel your booking. This works best for most clients but if you wish, you may opt-out at any time
For clients under the age of 16, will only keep and use their personal information with the consent of a parent, carer or guardian. Appointment reminders will go to the parent or guardian.
HOW INFORMATION ABOUT YOU WILL BE USED
The data we request is for contacting you by phone, SMS and Email.
In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:
To fulfil a contract with you i.e., to provide the service or treatment you have requested and to communicate with you about your appointments
When you consent to it: we will always ask for your consent to hold and use health and medical information.
We have rigorous data protection and security policies in place with all our suppliers.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
KEEPING IN TOUCH WITH OUR CLIENTS
Any offers or promotions we have in Salon are generally on our web site or social media pages for all to see.
PHOTOS
Any photographs we take of you while in the salon will remain the property of the salon and will only be used with your permission on our website or displayed on our social media sites. Your permission will be requested before use, and we will immediately remove any pictures you request us to
CONTACT FORMS
Any details you provide through our contact or booking forms is sent/received by email to the salon this information is transferred to our booking system. The email detail is deleted within 2 months.
THIRD-PARTY LINKS
Our website may include links to third-party websites such as Facebook, Instagram, Pinterest and WhatsApp. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
WHERE YOUR INFORMATION IS KEPT
We store your details and notes on our computer system. For example, details of any colour formula used, technical notes, allergy testing records. These are all password protected. Paper records are also retained in some instances. These records are kept in a secure location on the salon premises.
Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.
COOKIES
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
Unless you request otherwise, we will keep your information no more than a maximum of 2 years from your last visit to the salon.
After 2 years we will archive all your personal information, except for your name, relevant client history (e.g., allergy test records which we keep for 3 years) and financial transactions (which we are required to keep for 6 years)
What rights you have over your data
You can request a copy of the personal data we hold about you, including any data you have provided to us. This will normally be free of charge however if we consider the request to be unfounded or excessive, we may charge a fee to cover our administration costs.
If you would like a copy of your personal information, please contact the Salon Director on 07378414750 or e-mail claire@claireburchell.com
You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
SQUARESPACE PRIVACY POLICY
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
When you submit information to this website via the webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with Google Workspace for storage.
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.